Payments, cancellation and refunds
Last updated: 31 October 2026 · Part of our Terms of Service (version 2026-11-v1)
The rules in simple words. You pay nothing before you accept a written quote, and you always know what happens if something changes.
How you pay
- You receive your quoteOne final door-to-door price for the agreed product, quantity and delivery city. It is valid for 7 days.
- You accept the quoteNothing is ordered before you accept.
- You pay 40%By bank transfer only, to the CFG Bank account of Beast Capital Group. We never ask for cash or for a payment to a personal account.
- We order and inspect your goodsWe order from the supplier once your deposit is received. Before shipping, you see photos or a video of your goods and you approve them.
- Express air and customsDelivery in 15 to 20 days from your deposit. We clear Moroccan customs and pay the duties.
- You pay the remaining 60%Once your goods have cleared customs in Morocco, before delivery.
- We deliver to your doorCheck your goods when you receive them (see Problems at delivery).
If… what happens
| If… | What happens |
|---|---|
| You cancel before paying the 40% | Free. You pay nothing. |
| You cancel after paying the 40%, before we order from the supplier | Your deposit is refunded in full. |
| You cancel after we ordered from the supplier | Not possible: the supplier is already producing or shipping your goods. Your order continues as planned. |
| We cannot source the product, or the supplier fails | Full refund, or a solution you agree with (another supplier, a new date). |
| Your goods do not pass inspection | Nothing flies without your approval. Full refund, or a solution you agree with (replacement, new date). |
| Customs problem on a legal product that was declared correctly | Our responsibility (DDP). We handle it; if the goods cannot be released, full refund or a solution you agree with. |
| Your order is not delivered 10 days after the promised date (outside force majeure) | Counts as a problem on our side: full refund, or a solution you agree with. |
| We cannot make the delivery | Full refund, or a solution you agree with. |
| You do not pay the 60% after customs clearance | We send reminders. After 7 days, a storage fee applies (MAD per day). After 30 days, the order is cancelled and the deposit is kept to cover the costs already paid. |
| Units are damaged or missing at delivery | Tell us within 72 hours with an unboxing video or photos. You get a refund or a credit for the affected units. |
How refunds work
- Refunds are paid by bank transfer to your account within 7 business days after we confirm the refund.
- We tell you the amount and the date, and you receive the transfer proof.
- Force majeure (events outside anyone's control, such as airport closures, strikes, natural disasters or new government rules) can delay an order. We inform you as soon as we know, and we agree a solution with you.
Problems at delivery: how to make a claim
- Film the opening of your cartons (unboxing video), or take clear photos of each problem.
- Within 72 hours of delivery, open your request in your client account and click Report a problem: give the number of units affected, a short description and your photos or video. You can also send them to us with your request code (for example DDP-1012).
- We reply in your account with the solution: refund, credit or replacement for the affected units. You follow your refund there until it is paid.
Who issues your invoice
DDPSourcing is a service of Beast Capital Group, Casablanca. Every order is invoiced by Beast Capital Group, and payments go only to its company bank account.
Contact
Questions about a payment, a cancellation or a refund: contact@ddpsourcing.com. We reply Monday to Friday, 10:00 to 18:00 (Morocco time).
These rules are part of our Terms of Service, which give the full details.